81^%of our guests
recommend this hotel

Jim86

The outside of this hotel screams "out of date", but I stayed here because of an EARLY morning flight. I am an SPG Lifetime Platinum member and often sacrifice quality to stay loyal to the program. This stay was NOT a sacrifice! Every step of the way my expectations were blown away! * Check-in process was warm and prompt! * Although it was a long walk to my room through their conferencing area, the walk was worth it. While the outside of the building is out of date, they have done a wonderful job renovating the rooms into wonderful spaces. * I was upgraded to a suite. Even though I was only going to be in the room for less than 8 hours, I appreciated the effort of the upgrade. * I was surprised to see a large bottle of sparkling water in a champagne bucket and a glass of red wine waiting for me on my arrival. * I also received a hand written note from their person in charge of VIP services welcoming me. This kind of personal touch really makes a difference! * Since the club room had closed for the evening by the time I arrived, they gave me two drink tickets for the hotel bar. I almost never use these, but decided to go downstairs for a beer. * The staff at the bar were fantastic! I asked about the beers they had on tap and they offered to let me try a sample of a few before selecting one. Many places will do this, but they were outgoing in their efforts to make me feel welcomed! * I decided to order some chicken wings (I wouldn't recommend them) and make that dinner. * I asked for my check and they said that "it is all good." I asked why, and they said that since I didn't use my extra drink ticket that they would apply it toward my chicken wings. *** This is the kind of service and EMPOWERMENT that hotels should be instilling in all of their employees. * The bed, which is the most important part of the hotel room, was new and very comfortable. The towels were big, white, fluffy sheets of comfort! * The shuttle service to the airport was prompt and friendly. I can't remember the last time that I left an airport hotel wishing that I could stay longer. 5 STAR hotels could learn about SERVICE from the Montreal Sheraton Airport! Thank you for a great 8 hour stay!

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4.0 ^/5

• Room Comfort

• Hotel Staff

• Quality of Sleep

• Facilities

• SPG Recognition

• Food & Beverage